Frequently Asked Questions

1. What is demi-fine jewellery?

Demi-fine jewellery sits between fine and fashion jewellery. It combines high-quality materials like 18k gold plating with durable base metals, offering the look and feel of fine jewellery at a more accessible price.

2. What materials are used in your jewellery?

Our pieces are crafted using premium base metals such as stainless steel or high-quality alloys, finished with 18k gold plating. All designs are made to be anti-tarnish and hypoallergenic.

3. Is your jewellery hypoallergenic?

Yes, our jewellery is designed to be hypoallergenic and safe for sensitive skin. We use skin-friendly materials and avoid harmful metals like nickel wherever possible.

4. Will the jewellery tarnish or fade?

Our jewellery is anti-tarnish and made with high-quality plating for long-lasting wear. However, like all plated jewellery, proper care will help maintain its shine and longevity over time.

5. How long does the gold plating last?

With proper care, our 18k gold plating can last for a long time. Longevity depends on usage, exposure to moisture, and storage habits.

6. Can I wear the jewellery every day?

Yes, our pieces are designed for everyday elegance. However, to extend their life, we recommend removing jewellery before sleeping, or using perfumes, lotions and harsh chemical induced products.

7. How should I care for my jewellery?

To keep your jewellery looking its best:

  • Store in a dry, airtight box or pouch
  • Avoid contact with perfumes, chemicals and friction
  • Wipe gently with a soft cloth after use
  • Remove before sleeping

8. Do you offer a warranty?

Yes, we offer a 6-month limited warranty on all our jewellery pieces from the date of purchase. This warranty covers manufacturing defects and plating issues under normal use. Please refer to our warranty policy page for full details.

9. Can I return or exchange my order?

We offer easy returns and exchanges within a specified period, provided the item is unused and in its original packaging. Please check our return policy for more information.

10. How long does shipping take?

Shipping times vary based on your location. Typically, orders are processed within 1–3 business days and delivered within 3–10 business days.

11. Do you offer international shipping?

Yes, we ship worldwide. Delivery times and shipping charges may vary depending on the destination. Also, you have to place your order through our Instagram DM for international shipping.

12. How can I track my order?

Once your order is shipped, you will receive a tracking link via email or SMS to monitor your delivery status.

13. Can I cancel my order?

Orders can only be cancelled within a limited time after placing them. Please contact our support team as soon as possible for assistance.

14. Are your pieces suitable for gifting?

Absolutely. Our jewellery comes in elegant packaging, making it perfect for gifting on any occasion.

15. Do you restock sold-out items?

Some of our designs are limited edition, but popular pieces may be restocked. You can sign up for notifications on the product page.

16. How can I contact customer support?

You can reach us via email, phone, or through the contact form on our website. Our team is happy to assist you.